Refund policy

Refund & Exchange Policy – Rubina

Thank you for shopping at Rubina! We aim to ensure you're fully satisfied with your purchase. Please read our updated Refund & Exchange Policy below:

⚠️ When Exchanges Are Not Accepted

  1. Colour Difference
    • Up to 10% variation may occur due to screen resolution and lighting—this is not eligible for exchange.
  2. Material or Colour Preference
    • Exchanges will not be accepted if you simply don’t like the material or colour. All fabric and colour details are in the product description—please review before ordering.
  3. Customised Pieces
    • Any item customised per your specifications is non-exchangeable.

🚫 No Returns – Exchange Only

  • At Rubina, we do not offer returns. We only accept exchanges for eligible orders.
  • Exchanges are accepted within 2 days of delivery and only for size-related issues or if the product is damaged or defective upon arrival.
  • We do not accept exchanges or returns for international orders.

🔁 Exchange Eligibility

  • To request an exchange, contact our customer service team within 2 days of receiving your order.
  • Items must be unworn, unwashed, and in their original condition with all tags attached.
  • A clear, unedited unboxing video recorded while opening the package is mandatory for any claims related to defects or damages.

🔄 How to Request an Exchange

To initiate an exchange, WhatsApp Us On 63542 49114

For size-related exchanges:

  1. Contact our customer service within 2 days of delivery.
  2. We’ll share the return address.
  3. Securely pack the item and ship it back to us at your own cost.
  4. Include a note with your name, order number, and the required size.

📦 Shipping Costs

  • The customer is responsible for the return shipping Charge and the shipping Charge of the exchanged item Will Paid By Us.

⏱ Delivery Timeline

Once we receive and inspect the returned item, we’ll process your exchange and dispatch the new item within 2–3 working days.

📞 Need Assistance?

If you have any questions or concerns, feel free to contact our customer service team. We're always happy to help!